This Refund & Returns Policy applies to consumer orders placed through the TRIAX Lubricants European store and supplied by WESTONE S.R.L. / TRIAX Lubricants Europe.
14-Day Right of Withdrawal
If you are a consumer purchasing online, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.
The 14-day withdrawal period begins on the day you, or a third party designated by you other than the carrier, takes physical possession of the goods.
If a single order contains multiple products delivered separately, the withdrawal period begins when the last product from that order is received.
To exercise your right of withdrawal, you must inform us of your decision before the 14-day withdrawal period expires.
You may submit your request through the withdrawal function available on our website or by contacting our European Customer Service team through our Contact Page.
Returning a Product Because You Changed Your Mind
After notifying us that you wish to withdraw from your purchase, you must return the products without undue delay and no later than 14 days from the date on which you notified us of your withdrawal.
For change-of-mind returns, the customer is responsible for the direct cost of return shipping.
Products should be returned in their original condition and, where reasonably possible, in their original packaging with caps, seals, labels, and other packaging components intact.
You may inspect the products only to the extent reasonably necessary to establish their nature, characteristics, and condition.
Because lubricant products can lose resale value once opened, unsealed, contaminated, partially used, or otherwise altered, we may reduce the refund to reflect any loss in value resulting from handling beyond what is reasonably necessary to inspect the product, as permitted by applicable law.
Products that have been used, mixed with another product, contaminated, or otherwise materially altered may have significantly diminished value.
This does not affect your rights if the product is defective, damaged, incorrect, or otherwise not in conformity with your order.
Wrong, Damaged or Defective Products
If you receive a product that is incorrect, damaged during transportation, defective, or otherwise not in conformity with your order, please contact us as soon as reasonably possible.
For shipping damage or incorrect products, we recommend contacting us within 14 days of delivery so that we can resolve the issue as quickly as possible.
Please provide:
- Your order number;
- A description of the issue;
- Photos of the product and packaging where applicable; and
- Any other information reasonably required to investigate the issue.
Where the return is caused by an incorrect, damaged, defective, or non-conforming product supplied by us, TRIAX Lubricants Europe will cover the reasonable return shipping costs and provide the appropriate return instructions.
The request that shipping damage or incorrect delivery be reported promptly does not limit any mandatory legal guarantee or consumer rights available under applicable European Union or national law.
Return Shipping Costs
Change of mind: The customer is responsible for the direct cost of returning the products to us.
Incorrect, damaged, defective, or non-conforming product: TRIAX Lubricants Europe will cover the reasonable cost of return shipping where the return is our responsibility.
Please contact us before returning damaged, defective, or incorrectly supplied products so that we can provide the appropriate shipping instructions.
Return Address
Unless otherwise instructed by our Customer Service team, authorized European returns should be sent to:
TRIAX Lubricants Europe
WESTONE S.R.L.
Cantonului Street, FN (No Street Number)
400397 Cluj-Napoca, Cluj County
Romania
We strongly recommend using a tracked shipping service and retaining proof of shipment until your return has been completed.
Please ensure that lubricant containers are securely closed and appropriately packaged for transportation. Customers are responsible for complying with any applicable carrier requirements when returning products.
Refunds
When you validly exercise your right of withdrawal, we will reimburse the payments received from you in accordance with applicable consumer law.
For a withdrawal covering the entire order, this includes the cost of our least expensive standard delivery option offered for that order.
If you selected a more expensive or expedited delivery method, any additional cost above our standard delivery rate is not required to be refunded.
Refunds will be processed without undue delay and no later than 14 days after we are informed of your decision to withdraw.
We may withhold the refund until we have received the returned products or until you provide evidence that the products have been sent back, whichever occurs first.
Refunds will normally be issued using the same payment method used for the original transaction, unless another method has been expressly agreed with you. You will not be charged a fee by us for receiving the refund.
Partial Order Returns
You may also withdraw from the purchase of individual products within an order, where applicable.
If only part of an order is returned, the original outbound shipping charge may not be refundable where the same shipping charge would have applied to the products you keep, except where otherwise required by applicable law.
Restocking Fees
We do not charge a restocking fee for consumer returns.
However, where a returned product has suffered a reduction in value because it was handled beyond what was reasonably necessary to establish its nature, characteristics, and condition, an appropriate deduction may be made from the refund as permitted by applicable law.
Exchanges and Replacements
If you receive an incorrect, damaged, or defective product, we may offer a replacement where appropriate.
Please contact our European Customer Service team before returning the product so that we can determine the appropriate solution and provide return instructions.
Bulk and Business Orders
The statutory 14-day consumer right of withdrawal described above applies to qualifying consumer (B2C) purchases.
Returns relating to wholesale, reseller, fleet, pallet, drum, or other business-to-business purchases may be subject to separate commercial terms agreed between the parties.
This does not affect any mandatory rights that may apply under applicable law.
Legal Guarantee
The 14-day right of withdrawal is separate from your rights relating to defective or non-conforming goods.
Consumers purchasing through our European store benefit from the legal guarantee of conformity available under applicable European Union and national consumer protection laws.
For more information, please refer to our European Warranty & Legal Guarantee policy.
Contact Us
For returns, refunds, damaged products, or order issues, please contact:
TRIAX Lubricants Europe
WESTONE S.R.L.
Cantonului Street, FN (No Street Number)
400397 Cluj-Napoca, Cluj County
Romania
Please use our online Contact Form and include your order number whenever possible.
Model Withdrawal Form
You may use the following form to notify us of your decision to withdraw from your purchase, although its use is not mandatory:
To:
WESTONE S.R.L. / TRIAX Lubricants Europe
Cantonului Street, FN (No Street Number)
400397 Cluj-Napoca, Cluj County
Romania
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:
Product(s): __________________________________________
Order Number: ______________________________________
Ordered on / Received on: _____________________________
Name of consumer(s): _________________________________
Address of consumer(s): _______________________________
Date: ______________________________________________
Signature of consumer(s) (only if this form is submitted on paper):
____________________________________________________
Last updated: September 24, 2026.
