Terms of service

OVERVIEW

This website is operated by Triax LLC. Throughout the site, the terms “we”, “us” and “our” refer to Triax LLC. Triax LLC offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

General

We reserve the right to refuse Service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Copyright and Trademark Notice

© 2024 TRIAX LLC. All rights reserved. TRIAX Lubricants® is a registered trademark of TRIAX LLC. All other trademarks, service marks, and trade names referenced in this site are the property of their respective owners and are used for illustrative purposes, on where customer can use TRIAX products and their compatibility. TRIAX® Red Eagle logo is a registered trademark of TRIAX LLC in the United States, Canada, European Union, Dubai, UAE, Australia and the United Kingdom (UK), as well as many others.

Third Party Trademarks in Use

We respect the trademarks and intellectual property rights of all third parties. All trademarks, service marks, logos, and brand names referenced on this website are the property of their respective owners.

Any use of third-party trademarks (such as Dexron®, Mercon®, Dexos®, NMMA FC-W®) and other such specifications, is made solely for reference and the limited purpose of accurately identifying product performance levels, compatibility, comparative specifications, and/or applicable industry standards. Such use is made under nominative fair use and other applicable trademark laws.

No certification, affiliation, sponsorship, or endorsement by any trademark owner is claimed or implied through such usage unless expressly stated. Products that are officially licensed — including those holding a valid API License and Registration — are clearly designated as such and display the corresponding API trademarks, donut symbols, and pictograms in compliance with API licensing rules.

Reporting Trademark Concerns

If you believe that any material on this website infringes upon your trademark or other intellectual property rights, please notify us immediately via our Contact Form. We will review the notice promptly and take appropriate action in accordance with applicable laws.

Privacy Policy

At TRIAX LLC, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or make a purchase. Please visit our privacy policy page for more information.

Information We Collect

Personal Information: When you make a purchase or create an account, we collect information such as your name, address, email, phone number, and payment details.
Usage Data: We collect data on how you use our website, including IP address, browser type, pages viewed, and other similar information.

How We Use Your Information

To Process Transactions: We use your personal information to process your orders, manage your account, and deliver products and services.
To Improve Our Services: We analyze usage data to enhance our website, products, and customer service.
To Communicate with You: We may use your contact information to send updates, promotional materials, and other information related to our services. You can opt-out of these communications at any time.

Data Security

All your information is fully encrypted. We implement a variety of security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee its absolute security.

Third-Party Disclosure

We do not and will not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. Your personal information will not be used for any purposes other than shipping orders and confirming identity to prevent payment fraud.

Accuracy of Billing and User Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.

Cookies are small text files that are placed on your device by websites that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Cookies allow the website to recognize your device and store some information about your preferences or past activity on our website.

Unlawful Use of Products

All our products are subject to the commercial laws of the United States and are not to be used for any unlawful purposes. Export to countries under trade embargoes or sanctions is strictly prohibited. By purchasing our products, you agree not to resell, transfer or donate said products in any form to Russia, North Korea or any countries, persons or entities to which sale of US goods is prohibited by US law.

Website Errors, Omissions or Missing Information

We cannot guarantee that all information on our website is up to date or accurate. Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We take all reasonable care to make sure that all relevant information is updated in a timely manner.

If you have any doubts, concerns or questions about the contents on this site, please contact us via the online contact form.

Modifications of Terms of Service and Prices

The prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the products or services unless such continuation is contractually bound by a supply agreement.

Prohibited Uses of Site Content

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

User Comments, Feedback, Reviews and Other Submissions
Sending comments or suggestions with or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us, so long as this posting does not violate privacy laws. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We do, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. By posting comments or reviews on our website you agree that your comments will not violate any rights of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary rights. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by users.

Pricing Policy

TRIAX LLC reserves the right to change pricing at any time without prior notice. All promotions and special offers are subject to availability and are valid only while supplies last. We strive to ensure accurate pricing and promotional information, but we cannot guarantee the availability of any specific item or offer. Customers are encouraged to confirm pricing and availability at the time of purchase, as TRIAX LLC will not be held responsible for any discrepancies or out-of-stock items.

Changes to Our Privacy Policy

We reserve the right to update or change our Privacy Policy at any time. Changes will be posted on this page and are effective immediately upon posting.

Terms of Use

By using this website, you agree to the following terms and conditions:

Use of Site: You agree to use our website only for lawful purposes. You may not use our site to engage in any fraudulent, illegal, or unauthorized activities.
Intellectual Property: All content on this site, including text, graphics, logos, and images, is the property of TRIAX LLC and is protected by copyright laws. © 2024 TRIAX LLC. All rights reserved. All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of TRIAX LLC and is protected by United States and international copyright laws. No part of this website may be reproduced, distributed, transmitted, displayed, published, or broadcast without the prior written permission of TRIAX LLC. Unauthorized use of any content from this website is strictly prohibited and may result in legal action. For permissions, please contact us at customerservice@triaxlubricants.com.
Limitation of Liability: TRIAX LLC is not liable for any damages arising from the use of this website, including but not limited to direct, indirect, incidental, punitive, and consequential damages.

For any questions regarding our legal policies, please contact us at customerservice@triaxlubricants.com.

This document outlines the legal information and policies for TRIAX LLC, ensuring compliance with necessary e-commerce privacy and legal standards.

CONTACT

For corporate communications, legal, compliance please contact us here.

TRIAX LLC
1405 S. Belt Line Rd. Suite 200
Coppell, TX 75019