This Shipping Policy applies to orders placed through the TRIAX Lubricants European store for delivery within the European Union.
European orders are processed and fulfilled by TRIAX Lubricants Europe / WESTONE S.R.L. from our warehouse in Cluj-Napoca, Romania.
Standard Parcel Shipping
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FREE STANDARD SHIPPING on orders with a product subtotal of $75 USD or more, or the equivalent amount displayed in your local currency.
- Orders below the free-shipping threshold are charged a flat standard shipping fee of $22.99 USD, or the equivalent amount displayed in your local currency.
- The applicable shipping charge and final order total will always be displayed at checkout before you complete your purchase.
- All prices and shipping charges displayed to European customers include applicable VAT where required.
Order Processing & Dispatch
Orders placed on business days before 12:00 PM EET/EEST (11:00 AM CET/CEST) are normally dispatched from our Romanian warehouse the same business day.
Orders placed after 12:00 PM EET/EEST may be dispatched on the next business day.
Orders placed during weekends, public holidays, or other non-business days will be processed on the next available business day.
During exceptionally busy periods, promotions, or circumstances outside our reasonable control, processing may require additional time.
Estimated Delivery Time
Standard delivery within the European Union normally takes approximately 3-7 business days after dispatch.
Delivery times are estimates and may vary depending on the destination country, carrier operations, public holidays, weather conditions, or other circumstances outside our reasonable control.
Once your order has been dispatched, you will receive a shipping confirmation email with available tracking information.
European Union Orders & Customs
Orders covered by this policy are shipped from our warehouse in Romania, within the European Union.
Therefore, orders delivered between EU Member States are not subject to additional import customs duties when moving from our Romanian warehouse to another EU Member State.
Applicable VAT is included in the prices displayed for your European market.
Shipping Destinations
Standard European shipping is available to supported destinations within the European Union.
Available shipping methods, shipping costs, and delivery availability for your destination will be shown during checkout.
If a destination cannot be selected during checkout, please contact us before placing your order.
Tracking Your Order
Once your order has been handed over to the carrier, available tracking information will be sent to the email address associated with your order.
Please allow some time for the carrier's tracking system to update after the parcel has been collected from our warehouse.
Delivery Delays
Although most orders are delivered within the estimated 3-7 business day delivery period, occasional carrier or logistical delays may occur.
If your order is significantly delayed, please contact our European Customer Service team with your order number so that we can investigate the shipment.
Nothing in this Shipping Policy limits any mandatory rights you may have under applicable European Union or national consumer protection law.
Lost or Damaged Shipments
If your order arrives damaged, incomplete, or appears to have been damaged during transportation, please contact us as soon as reasonably possible.
Please provide your order number and, where possible, photographs of the shipping package and affected products. This information will help us investigate the issue with the carrier and resolve the matter as quickly as possible.
For consumer orders where we arrange the shipment, the risk of loss or damage remains with the seller until you, or a third party designated by you other than the carrier, takes physical possession of the goods, except where otherwise provided by applicable law.
Reporting shipping damage and providing photographs helps us process your claim more efficiently, but does not affect any mandatory statutory consumer rights.
Incorrect or Incomplete Delivery Address
Customers are responsible for providing complete and accurate delivery information when placing an order.
If you notice an error in your delivery address, please contact us as soon as possible.
Because orders placed before our daily cut-off time may be dispatched the same day, we cannot guarantee that an address can be changed after an order has entered the fulfillment process.
Additional shipping costs may apply if a parcel is returned to us or requires reshipment because of an incorrect or incomplete address provided with the order.
Drums, Pallets & Bulk Orders
Drums, pallet quantities, and other large-volume orders may require special freight arrangements and may not qualify for the standard parcel shipping rates or free-shipping threshold shown above.
Availability, freight costs, and delivery times for bulk orders depend on the product, quantity, and destination.
For drums, pallet quantities, or other large-volume requirements, please contact our European Sales team through our contact form for availability and a shipping quote.
Returns
Returns are subject to our European Returns & Right of Withdrawal policy.
For information regarding the 14-day right of withdrawal, damaged or incorrect products, and return shipping costs, please refer to our Returns & Right of Withdrawal Policy.
European Shipping Contact
TRIAX Lubricants Europe
WESTONE S.R.L.
Cantonului Street, FN (No Street Number)
400397 Cluj-Napoca, Cluj County
Romania
For questions regarding shipping, tracking, or delivery, please use our online contact form.
Last updated: September 24, 2026.
